1. User shall refrain from raising any personal queries or advise on the Consult platform which are not related to a specific disease / medicine. In the event the User raises any such personal queries or advice on the Consult platform, manah sparsh reserves the right to terminate the consultation of such Users and further, such Users will not be entitled to any refund.
2. Users are allowed a period of 24 Hours before the consultation to flag any consultation as inadequate, and request for reschedule. No refund requests shall be considered.
3. In all matters related to refund and settlement under this Agreement, manah sparsh shall decide so at its sole and absolute discretion after detailed review of the matter and taking into account all the involved parties’ information. The decision of manah sparsh shall be final in this regard.